If your business needs reliable, hassle-free, professional package delivery, we can show you how to achieve on-time results with:
- online
real-time order entry, status, and billing analysis;
- professional
uniformed drivers that will enhance your corporate image;
- invoicing
that saves your accountants time and you money.
We have created what our clients consider to be the perfect, customer-friendly courier service.
Take 90 seconds to see if you agree.
On-time Performance
You'll be shocked to learn that many couriers don't treat on-time as a goal.
Instead, they use a distribution point to gather many packages going to the
same address and deliver at their own convenience despite what you need. We strive
for 100% on-time delivery and always attain a
performance record in excess of 97%. In addition,
we guarantee our hot rush deliveries within a 10 mile radius will be performed
within an hour rather than the industry standard 1 1/2 hours. In fact, we've
just added "Emergency Service" whereby we drop everything we are
doing, rush over to your business, pick up your package, and deliver it
directly with no detours and no delays.
Real-time Delivery Tracking
We know your time is important and that time is money. That's why we
implemented the eTrac system for your convenience. With Sunrise, you can submit
your delivery order over the Internet, check its status, know who signed for it
and when, and perform billing analysis—all in real time. Many of our competitors
don't even include the call-in, pick-up, and delivery times on their invoices.
So you're forced to pay top performance rates for sub-par service and you get
major reconciling nightmares for your accounting staff.
We will be happy to work with you to set up a system that meets your needs.
True 24/7 Service
At Sunrise, our office is always open. Our phones will be answered promptly and
professionally at any hour of any day. No more trying to track down your
courier...
We're in business for you!
No Hidden Fees
You'll be stunned by the level of hidden fees in courier service invoices. Many
courier companies will:
1.
charge for multiple runs on a single
run with multiple packages;
2.
charge for wait time without
authorization (or actual waiting);
3.
incorrectly charge for weight or
charge for weight when it's within the contract parameters.
Is this happening to you? At Sunrise, we have a word for these practices: fraud. We charge for the run. And if there are several locations at the same address, we will charge a nominal drop fee rather than multiple runs. We never charge for wait time or for weight that is not authorized. And our invoicing shows the call-in, pick-up and delivery times so there is no guesswork.
Professional, Trained Drivers
A problem a lot of businesses have when they contract a courier service is
unkempt and rude drivers who don't know where they're going or what they're
doing.
We realize our drivers reflect on you and your business. That's why all of our drivers are uniformed, have completed an intensive five-day training course, signed a driver's code of ethics, and ridden with experienced drivers to learn the different entertainment industry formats, locations, and short cuts. And if that weren't enough, we've equpped all of our drivers with Nextel wireless radios and cell phones so that we and you are in constant contact with them.
Insurance and Bonding
We are fully insured and bonded by companies rated at least A– by AM Best. Many
couriers count self-insured as fully insured (which is no insurance at all).
Ask your courier for a copy of their policy.
Confidentiality
We understand the confidential nature of your business. And we've heard the
stories and consequences of what happens when
details of names, addresses, or contents get disclosed. That's why all our
employees have signed our Code of Ethics and every
detail of your delivery is maintained in the strictest of confidence.
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